She was great and I hope she's about the flight future spet when I am likely again to St Thomas Thanks Mike
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Once i acquired towards the complimentary lodge that American set up for me, I named 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were out there on USAIR. She advised me there have been no open seats on any in the early USAIR flights. I had been on the internet and could see that there have been available flights. I basically booked a flight to prove it to her.
My spouse and I had flight reservations for now (March fifteen, 2014) and after a plan heart scan on Wednesday of this week, he was diagnosed having a critical coronary heart issue. On Friday, March 14, 2014 he experienced to possess a heart catherization and it was unachievable for us to go on our holiday vacation. I identified as American Airlines Buyer Service and was nicely explained to “difficult luckâ€.
Also, you will find identification requirements within the airport as it pertains to domestic airline journey. All customers age 18 a long time and older will have to present official Image identification in advance of boarding the aircraft.
Right up until I had the opportunity to get Tracy Paul about the cellphone I could comprehend her and he or she was extremely nicely
I checked in times in the past for flight 1329 from Phoenix to JFK. I'm booked in Top notch. I entered the Precedence place to seek out no line and two agents standing at respective counters with no “Position Shut†signals anywhere.
Hi, I needed to transform this reservation, I booked this flight, I bought insurance plan, I’m needing to go take a look at my mother who may have terminal Mind cancer, I’ve been traveling American The full time for you to get to view her. I are actually obtaining insurance policies every time, and this time, My partner is snowed in and might’t appear home in time for you to search soon after my Children so I am able to depart. I are to the cell phone now for over one hour endeavoring to adjust or get anything likely with my flight with Definitely no accomplishment and also the vacation insurance plan you provide and publicize as doesn't include this kind of trip modify unexpected emergency (!
I’m exceptionally unhappy that the Airline has interjected its enterprise inside a socio-political issue concerning the the latest Bill signed into regulation by our Governor. What you've got interpreted as “discrimination†towards the LGBT Local community is actually a Monthly bill making sure “equal rights†for all.
I am sorry to state that our working experience in the AA counter in Newark was fewer than stellar – Of the two purchaser service reps within the counter helping travellers examining in, one particular committed her time and energy to ONLY Top notch travellers, and another female looked as if it would do as little as you can – much too fast paced worrying about what Anyone else was doing – all except what she may be doing! As the road grew for a longer period, the much less interested she became, and her Mind-set was horrific – It took us significantly less time to get to the Airport than it did standing in line to check in! (over an hour or so with only four persons in front of us). By the point we stepped up towards the counter – a whole new consultant obtained on board – we needed to “relaxed ourselves down†– you can visualize how another forty or so folks began to sense at the rear of us! As you continually strive to inform us, you “care†regarding the passenger, and this individual could use a little bit of Mindset adjustment – or discover her A further position!
I had some very constructive assistance to give them to avoid this Later on, but was not able to ascertain contact with them.
I would prefer to fly this Monday vs Sat but was told I could well be billed a rate. That’s incredible , thinking about I happen to be traveling with American for more than six yrs and would never ever take into account flying with everyone else ever.
I was seeking to acquire ticket for fifteen 12 months previous son and couldn’t use Web-site for he was regarded as slight. I referred to as consumer service and she or he assisted me with airline obtain. I particularly requested if I necessary to terminate if I could inside 24hours. This attendant reported Sure. I learned four hours later The explanation son would wish to fly was cancelled. I known as again to cancel the flight the attendant informed me I couldn’t cancel flight and it was a nonrefundable ticket. I advised her condition as said earlier mentioned she reported she couldn’t do something. I asked for just a supervisor, I bought just one and explained the situation, she stated I couldn’t cancel it and acquire my a reimbursement she was particularly rude and hung up on me. I named back again to question for an additional supervisor and as I used to be talking to this supervisor she educated me that the last supervisor said in her history I refused voucher. What at any time a voucher was I was not even guaranteed. Then 2nd supervisor advised me what she thought. Therefore the flight wasn’t cancelled due to the fact she said to wait a couple days just before I make my remaining determination and he or she would wave altering price to take additional info action and I shouldn’t have any trouble.